Customer Service

Our highly trained and knowledgeable sales staff prides themselves in going out of their way for our customers. Often they will search through catalogs trying to find that extraordinary item that a customer requests.

We have a “hands on” relationship with many of our customers, many of whom have shopped for decades and are more like family. Over the years, we have watched children grow, become adults and continue the family tradition of shopping with us. Many have joined our sales staff at one time or another.  Others customers may move out of state, but still stop in whenever they are in town to say hello, or have us ship mdse. to them.

Our customers are truly some of the best and most dedicated customers any store could ask for!
Our team will work with you for whatever unique need you may have, from finding the perfect outfit, the proper fit of a western boot,to planning a wedding, or special event. We work with many corporate accounts and will tailor a program for whatever requirements or special needs they have.

Our customer service does not end with the sale. We will work with you as best as we can to ensure that you are satisfied with your purchase.

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Contact Us

Store Hours:
Mon.-Sat. 9:30am till 8:00pm
Sunday 12 till 5:00pm

Address :
325 West Boscawen Street
Winchester, VA 22601

PH 540.662.2263
FX 540.662.9399
email: thetotalimage@comcast.net

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